Last updated 29 October 2026
Download the terms and policies as a text file
1. Contact and scope
For all refund and cancellation requests, email help@sitecheckpath.com. SiteCheckpath is operated by Will Hislop, a sole trader trading as SiteCheckpath, care of Red Alpha Design, Potwell Copse, Arundel Road, Arundel, West Sussex, BN18 0QP, United Kingdom. This policy forms part of our Terms and conditions. Statutory rights take priority if a provision conflicts with them.
2. One off reports
We do not offer discretionary refunds simply because you change your mind after a purchased report has been supplied. A report is a digital snapshot of the saved audit; a different score than expected, later website changes, or deciding not to implement the recommendations does not by itself make it defective. This does not prevent a refund or another remedy where legally required, including if paid access is not supplied, the report is materially misdescribed or defective, or a charge is duplicated or incorrect.
3. Consumers and immediate digital content
Consumers may have a 14-day cancellation right starting when the contract is made. For digital content supplied during that period, this right ends only when supply begins after the required express consent to immediate supply and acknowledgement of the loss of that right, together with the required contract confirmation. Where these requirements have not been met, we will respect the cancellation right. Clicking a general acceptance of these terms does not alone waive it. Rights relating to faulty or misdescribed content remain even where a change-of-mind cancellation right has ended.
4. Monthly subscriptions when available
Subscriptions are not currently sold. When launched, we will not offer discretionary refunds for subscription service already supplied or for a customer's non-use. Ordinary cancellation requires 30 calendar days' notice, which can be given at any time to help@sitecheckpath.com or through an available online cancellation option. Cancellation takes effect 30 days after receipt, unless you ask for a later date. We will confirm the end date. Charges and service continue only until that date; a final partial period will be billed proportionately. Any sum covering time after the end date will be returned. A cancellation request is effective when received, not only when we reply.
5. Statutory subscription cancellation
A consumer may have a statutory initial cooling-off period for a subscription service and any additional renewal cancellation rights required by the law that applies when it is sold. These rights override the ordinary 30-day notice rule. If a consumer expressly asks for a service to start during a statutory cooling-off period, a lawful proportionate charge for service supplied may be payable, but only where the required information and request have been obtained. Starting a service does not automatically waive all cancellation rights for the entire subscription. We will not impose a cancellation penalty or withhold a refund that the law requires.
6. Problems with delivery or quality
If access fails or you believe a report is materially wrong, contact us with the report or order reference and explain the issue. We will investigate and provide the correction, repeat performance, price reduction, refund or other remedy required in the circumstances. You do not have to accept a repair where the law gives you a different remedy. Nothing in this policy limits rights under the Consumer Rights Act 2015 or other applicable law.
7. How to request cancellation or a refund
Send your account email, the order or subscription reference if known, your cancellation decision or description of the issue, and your requested remedy. No special form or reason is required to exercise a statutory cooling-off right. You may send this statement: I give notice that I cancel my SiteCheckpath contract for [report or subscription], ordered on [date]. My name is [name], my account email is [email] and my address is [address]. Include the date; a signature is needed only if you send a paper notice. The bracketed fields in this example are for you to complete.
8. Processing refunds
Where a refund is due, we will normally return it through the original payment method, without a refund administration fee, within the applicable legal time limit. For a valid statutory cancellation this will ordinarily be no later than 14 days after notice, subject to the applicable rules. Your payment provider may take additional time to display the credit. Full refunds or reversed purchases may remove access to the affected paid report. Closing an account is not a substitute for cancelling a subscription; tell us clearly if you want both. We will help resolve any ambiguity rather than continue billing silently.
Questions? help@sitecheckpath.com